How to Pay

There are several options available for students to satisfy their account balance. In addition to convenient direct payment options, students can also take advantage of things like financial aid (including outside scholarships) and 529 college savings plans to offset the costs of attending college.

Confirmed payment status

It’s important for students to pay their bills to the university on time so they can avoid penalties like holds and being cancelled from their classes. When a student has made acceptable payment arrangements each semester, they will be officially cleared by the Cashiers Office so they know they are not at risk for cancellation for non-payment. Students can check their payment confirmation status in UNCGenie by searching for their term in the Payment Confirmation section under Student Services & Financial Aid.

Direct payment options

Students and their designated authorized users will pay UNCG directly for account balances issued on semester bills. Semester bills can be paid all at once or in several installments through a payment plan. There are several options available for direct payments.

PAY ONLINE VIA STUDENT ACCOUNT CENTER (CREDIT CARD OR ACH)

This is the fastest and most convenient way to pay for most students and Authorized Users. There are two online options for payment in the UNCG Student Account Center – credit card and online check. This is a real-time payment system, available 24 hours a day, so payments will appear on the student’s account immediately.

Credit Card Payment

Card payments (VISA, MasterCard, Discover, and American Express) can only be made online through UNCG’s online Student Account Center via PayPath. Please be aware that a service fee of 2.95% (with a minimum fee of $3.00) applies to all credit and debit card payments. Beginning February 2024, a service fee of 4.25% will be applied to international transactions processed via PayPath.

Electronic Check (ACH) Payments

Electronic check (ACH) payments can be made online on the UNCG Student Account Center. This service allows students and authorized users to make a payment without a service fee from checking and eligible savings accounts. Please contact your bank or financial institution prior to using savings or money market accounts for electronic check payments to ensure that the account can be used for ACH electronic check payments. In the event that your paper check or electronic check payment is returned unpaid for any reason, a $35 returned check fee will be charged to your student account per incident. Checks will not be accepted as a form of payment after three (3) returned check fee charges; payment must then be made by cash, credit card or guaranteed funds (cashier’s check, money order, or traveler’s check). Electronic check payments will appear immediately on the student account but may take up to five business days to clear your bank account.

HOW TO PAY ONLINE VIA THE STUDENT ACCOUNT CENTER

Log in to the Student Account Center

• IMPORTANT: You must set up your UNCGenie ID & PIN before accessing the Student Account Center for the first time.
• Log in to UNCGenie with your student ID number and 6-digit PIN.
• Click on the Student tab and select “Student Account Center.”

For authorized users:

• Go to the Student Account Center login for Authorized Users Only.
• Log in with the email address and password associated with your authorized user account.

Make a payment

• Once on the Student Account Center homepage, view your balance and click Make Payment or click on the Make Payment tab at the top of the page.
• Select the Current Account Balance option and enter the dollar amount to be paid. Click Continue.
• Verify the Payment Amount, select the Payment Method, and click Continue.
  • If paying by electronic check, enter the specified information, click Continue and follow the on-screen instructions.
  • If paying by credit card, confirm the details on the screen, make changes if necessary, and click Continue to PayPath to proceed with the step-by-step payment instructions

  PAY BY MAIL

  Checks and money orders can be mailed to the Cashiers Office. These should be made payable to UNCG and include the student’s 9-digit University ID number. Checks must be in U.S. dollars and drawn on U.S. banks. Checks drawn on foreign banks will not be processed. In the event that your check payment is returned unpaid for any reason, a $35 returned check fee will be charged to your student account per incident.

  Checks and money orders should be mailed to:

  UNCG Cashiers and Student Accounts Office
  P.O. Box 26170
  Greensboro, NC 27402-6170

  Overnight and certified mail may be sent to:

  UNCG Cashiers and Student Accounts Office
  151 Mossman Building
  1202 Spring Garden Street
  Greensboro, NC 27412

  PAY IN PERSON

  Cash, check and money order payments may be made in person in the Cashiers and Student Accounts Office located on the first floor of the Mossman Building (9 a.m. to 4 p.m., Monday-Friday).

  There is a payment drop-box located outside of the Mossman Building that can be used for check and money order payments outside of office hours.

  INTERNATIONAL BANK TRANSFER

  UNCG has partnered with TransferMate, a leading cross-border payments provider, to offer you an easy, economical, and secure international tuition payment option. This option will allow students to pay their student account balance with their local currency via bank transfer from nearly any country.

  Students and authorized users – Simple 3-Step Process to Make Your International Student Payment to UNCG.

  

  Pay your UNCG international student tuition and fees with TransferMate in only three steps.

  Step 1:

  • Register your payment on TransferMate

  • Choose Wire Transfer or Credit Card

  • Confirm your personal details and “Save and Confirm” your payment to complete the booking.

  Step 2:

  If you are paying via bank transfer, please make your payment to the instructed bank account.

  (NOTE: Brazilian, Chinese, and Indian students will be required to send supporting documents. Please follow the instructions provided.)

  • If paying by credit card, simply enter your card details.

  • TransferMate accepts: Visa, MasterCard, American Express, RuPay, Alipay, Union Pay, SoFort, Trustly and more.

  Step 3:

  • Once funds are received, payment is transferred to UNCG • Confirmation of payment is emailed to both you and UNCG

  Ways to offset college costs

  There are several ways students can help defray their expenses. Students who take advantage of the options listed below will also receive the benefit of a deferment on their payment. This means the university usually will allow the student to extend the payment deadline on any portion of their bill covered by one of these payment options.

  Payment plans

  The Cashiers Office offers options for students to pay their semester bills in monthly installments. Learn more about Payment Plans.

  Third party and military sponsorship

  Payments may be made on a student’s behalf by certain third parties that have arranged to pay all or a portion of a student’s bill. These payments may come from state and federal agencies, international embassies, military agencies, pre-paid college programs, employers or other organizations that have been granted special billing arrangements by the University. Students sponsored by a third party may be able to defer payment of a balance covered by the third party. Military-affiliated students may also be eligible for a military deferment payment plan to cover charges not covered by their sponsor. See more details below.

  Questions about third party billing? Contact [email protected]

  HOW TO ESTABLISH THIRD PARTY BILLING

  • Step 1: Provide valid authorization to the Cashiers Office in the form of a statement on the sponsor’s letterhead. The statement must be received prior to the payment due date and must be resubmitted each term.
  • Step 2: The Cashiers Office will issue a bill directly to the third party after the last drop/add date of that term.
  • Step 3: The student will also continue receiving a bill monthly until the third party pays the agreed amount.

  Students should keep in mind that they will ultimately be liable for full payment of their student account balance if a third party sponsor does not pay their portion of the bill for any reason.

  WHAT TO INCLUDE IN THE AUTHORIZATION STATEMENT

  Students should request a statement on the sponsor’s letterhead with the following details:

  • Student’s full name and ID number
  • Duration of sponsorship
    • Authorized terms (Fall, Spring, Summer)
    • Is the award for multiple years? If yes, From and To dates
    • Tuition and fees (note amount per credit hour or a specific dollar amount and keep in mind New Student fees apply for newly admitted students)
    • Room and board charges
    • Parking permits
    • Fines (library, parking, medical, late registration, etc.)
    • Book authorizations are handled through the UNCG Bookstore

    WHERE TO SEND THE AUTHORIZATION DOCUMENTS

    Send the billing authorization on the sponsor’s letterhead, a purchase order, or a tuition assistance form to the Third Party Billing representative in the Cashiers Office.

    By mail:

    UNCG Cashiers and Student Accounts Office, Third Party Billing
    P.O. Box 26170
    Greensboro, NC 27402-6170

    By fax: 336-334-4178

    MILITARY DEFERMENT PAYMENT PLAN

    The UNCG Cashiers and Student Accounts Office offers an online Military Deferment Payment Plan to military-sponsored students. This includes, but is not limited to, those utilizing VA benefits (Chapter 33/Post 911, Chapter 35, Chapter 31, Chapter 30, and Chapter 1606) as well as federal military tuition assistance.

    This plan requires no enrollment fee and allows students to:

    1. Divide the remaining semester balance into four (4) equal monthly payments. The remaining balance is considered after processing pending financial aid and military-sponsored coverage.

    NOTE: The system will automatically recalculate your unpaid installments as charges and/or adjustments are made to the student account throughout the semester. Each time a recalculation occurs, you will be sent an email notification.

    • Payments are due each month; defer your first payment until after the first month of the semester.
      • Fall semester payments are due by the 10 th of each month, September through December.
      • Spring semester payments are due by the 10 th of each month, February through May.
      • Summer semester payments are due by the 5 th of each month, June and July.

      NOTE: Your prior semester payment plan must be settled in full before you may be enrolled into the new semester’s payment plan.

      Follow these steps to enroll:

      1. If you are receiving VA benefits, complete the Request for Class Certification. Within this process, you may select to be enrolled into the military deferment payment plan. Once enrolled, you will be sent an email confirmation, and you may review the plan online in your Student Account Center.
      • If you have other benefits that do not require you to complete the Request for Class Certification, email the Cashiers and Student Accounts Office at [email protected] and include the following:
      • Subject Line : “Request Military Deferment for applicable term>”.
      • Body of the email , please include:
        • Student name
        • University Student ID # (9-digit number that begins with “88”)
        • Military benefit being utilized
        • Once the Cashiers and Student Accounts Office verifies your military benefit eligibility, you will be enrolled into the plan by one of our representatives. Once enrolled, you will be sent an email confirmation, and you can review the plan online in your Student Account Center.

        NOTE: Prior semester balances over $200 must be paid and cannot be included in the Military Deferment Payment Plan.

        Financial aid and scholarships

        Many UNCG students receive financial aid each year in the form of grants, scholarships, and student loans. Students should apply for aid through the Free Application for Federal Student Aid (FAFSA). UNCG also encourages current students to seek scholarships through various campus departments and through outside organizations.

        Outside scholarships must be reported to the Office of Financial Aid and Scholarships. For more information about how to apply for financial aid and how to report outside scholarships, visit the Financial Aid section of this site.

        What is covered by financial aid?

        Financial aid is automatically applied to the student bill each semester toward charges for tuition/fees, housing, and meal plans. Aid may also be used to pay for up to $200 in prior term charges if they exist.

        Note: Federal aid does not automatically cover additional costs beyond tuition, room, and board. Students can complete a Title IV (Financial Aid) Authorization form on UNCGenie if they want to allow their aid to be applied to other charges like parking permits, bookstore bucks, student health insurance, and other fines/charges. Aid may also be given to pay for up to $200 in prior term charges with authorization. If authorization is not given, these charges will need to be paid out-of-pocket.

        If aid exceeds charges

        In some cases, students may find that their financial aid package is greater than their total charges. In this case, the student can expect to receive a refund that they can use to pay for other expenses during the semester. More information about refunds can be found in the Refunds section.

        529 plans and college savings

        A 529 plan is a college savings plan sponsored by a state or state agency. Payments to the university through a 529 plan are usually handled directly by the parent and/or student and the plan provider.

        • Find additional information about the tax benefits of a 529 plan at www.irs.gov.
        • Information about the NC 529 plan is available through the College Foundation of North Carolina.

        HOW TO REQUEST PAYMENT THROUGH A 529 PLAN

        The 529 provider will provide instructions for processing a payment to UNCG. Different 529 plans have different forms and documents they require. The plan usually requires a copy of the student bill or student account activity. This information can be found on the Student Account Center in UNCGenie.

        Students enrolled in a 529 plan such as Florida Prepaid that requires an invoice from the school versus directly from the student should email a financial support letter from the prepaid plan to: [email protected] .

        In most cases, the provider will mail a check directly to UNCG on your behalf. Checks should be made payable to UNCG and reference the student’s full name and nine-digit Student ID number.

        WHERE TO SEND 529 PAYMENTS

        Checks from 529 providers should be mailed to:

        UNCG Cashiers and Student Accounts Office
        P.O. BOX 26170
        Greensboro, NC 27402-6170

        Overnight and certified mail may be sent to:

        UNCG Cashiers and Student Accounts Office
        151 Mossman Building
        1202 Spring Garden Street
        Greensboro, NC 27412

        UNCG recommends that students contact their 529 provider well in advance of the payment due date to ensure payment is received by the deadline. Checks sent by mail can often take weeks to arrive.

        Graduate Assistantship Deferral Plan

        Eligible graduate students who are hired on assistantships may qualify for a graduate assistantship deferral payment plan. This plan allows for up to four equal monthly payments per semester and permits students to receive their monthly paychecks prior to paying their installments. There is no additional fee charged for this plan. Visit the Graduate School site for more information about funding your education as a graduate student.

        ELIGIBILITY

        • Graduate students must be appointed to assistantship positions paid by UNCG during the current academic term.
        • Stipends must be paid in the form of monthly paychecks.
        • Students must email [email protected] to request the graduate assistantship deferral plan be established by the term’s stated payment deadline; the Cashiers Office must receive assistantship detail confirmation from the Graduate School prior to the payment plan set up.

        DETAILS

        • Fall semester installments are due one week after receiving stipend paychecks in September, October, November, and December.
        • Spring semester installments are due one week after receiving stipend paychecks in January, February, March, and April.
        • Students wishing to enroll in this payment plan must request it by emailing the Cashiers Office each semester at [email protected] .
        • Remaining installments due towards the payment plan will automatically adjust if there is a change in the overall semester balance. An email notification will be sent to the student if and when that change occurs.
        • Once the payment plan is set up by the Cashiers Office, the student may view the details of the plan online in the Student Account Center. Payments may be made online, by mail, or in person. The student may also opt to schedule automatic payments for each of their monthly installments.
        • The payment plan amount is based on the student’s total semester balance. If the student’s monthly stipend paychecks do not cover the total installment due each month, the student is responsible for paying the difference out of pocket.

        Faculty and staff tuition waiver

        UNCG’s tuition waiver program allows eligible employees to have tuition and fees waived for a course taken at any of the 17 campuses of the UNC System. Participation in the program is voluntary, and courses may be taken for either career development or personal interest. To read the full policy, view Policy 15.

        ELIGIBILITY

        In order to participate in UNCG’s Tuition Waiver Program, employees must be:

        • Permanent employees working 30+ hours per week for 9+ months per calendar year
        • Participating in the NC Teacher’s and State Employee’s Retirement System or the UNC Optional Retirement Program

        The employee must maintain eligible employed status during the duration of the course. Otherwise, the employee shall be responsible for payment of applicable tuition and fees. An exception is made for employees who are subject to a reduction in force or who have been separated due to budgetary reasons.

        BENEFITS AND RESTRICTIONS

        Employees are allowed to take up to three courses each year at the undergraduate or graduate level. Courses can be taken all in one semester or across three semesters as long as the total number of courses does not exceed three.

        Additional program parameters to keep in mind:

        • Courses must be for credit. The tuition waiver program does not cover non-credit courses.
        • Tuition waivers can be applied to most courses offered at UNC institutions. However, institutions may exclude certain courses, including specialty courses/programs that are self-supporting.
        • Employees are expected to maintain acceptable job performance throughout their course enrollment. Courses should be scheduled outside of standard working hours.
        • An application for tuition waiver form must be completed for each term a course is taken. Different forms may be required to take courses at campuses other than UNCG.
        • The employee is responsible for any and all additional tuition and fees charged to their student account during the term; this includes UNCG First Day Complete course material charges. Furthermore, it is the employee’s responsibility to notify the Office of Financial Aid and Scholarships if they have been approved for aid and are using the Faculty and Staff Tuition Waiver Program.
        • Educational assistance benefits above $5250 per tax year may be subject to federal income tax (IRS Publication 970).

        WAIVER PROCESS

        Employees should follow the steps below in order to take advantage of the tuition waiver program.

        1. Apply to and be admitted for the desired program and university campus. Employees must meet all posted deadlines and admissions requirements, including completion of the North Carolina Residency Determination Services online form, unless you have completed this within the last 12 months.
        2. Register for course(s) following regular university procedures.
        3. Complete the Application for Faculty and Staff Tuition Waiver form, including advance signature approval of the supervisor and department head. EHRA faculty must also get a final approval signature from the Office of the Provost prior to submitting their completed form to the Cashiers and Student Accounts Office. (Employees of institutions other than UNCG should follow their institution’s guidelines regarding approval signatures.)
        4. Upload the completed form to the Cashiers and Student Accounts Office on or before 5:00pm on the terms’s specified payment deadline. To submit the form, login to your secured UNCGenie account and, under the Student tab, click on Cashiers Office Document Upload Process. Select “Upload Tuition Waiver” from the Document Type drop down menu and click Submit. Once you have chosen your file, click Upload.
        5. After verifying the form, the waiver will be applied to the student account. Please allow up to one week for this to take place. An email with additional information will be sent when the waiver has been processed. Employees may be responsible for paying charges not covered by the tuition waiver program.

        Note: If an employee is approved for financial aid or other financial assistance in addition to the tuition waiver program, they must notify the Office of Financial Aid and Scholarships.

        LAW ENFORCEMENT OFFICERS

        Law enforcement officers will follow the same steps towards completing the tuition waiver process as reflected above. The following lists the differences in eligibility:

        • Law enforcement officers at constituent institutions or affiliated entities with a probationary, time-limited, or permanent appointment employed 20 or more hours per week on a continuing basis, regardless of eligibility for participation in either the NC Teachers’ and State Employees’ Retirement System or the UNC Optional Retirement Program. Temporary staff, including student temporary staff, are not considered law enforcement officers for purposes of this regulation.
        • Law enforcement officers are allowed an unlimited number of course waivers per academic year.

        CONTACT US

        CASHIERS & STUDENT ACCOUNTS OFFICE

        • Cashier window hours: Monday-Friday, 9 a.m.-4 p.m.
        • Student accounts hours: Monday-Friday, 8 a.m.-5 p.m.
        • Phone: 336.334.5831
        • Fax: 336.334.4178
        • Email:[email protected]
        • Mailing Address: PO Box 26170, Greensboro, NC 27402-6170
        • Campus Address: 151 Mossman Building*
        • *Face-to-face meeting with counselors by appointment only. Drop-Ins welcome for payments.
          *How to make an appointment in Starfish